Refund policy

At Overkick, we want you to be satisfied with your purchase. This Return & Refund Policy explains when and how you can return an order, which costs may apply, and how refunds are processed.

Nothing in this policy limits any mandatory consumer rights or legal remedies available to you under applicable law.

30-Day Right of Withdrawal

You may withdraw from your purchase within 30 days of receiving your order, without providing a reason.

To exercise your right of withdrawal, you must clearly inform us of your decision within this 30-day period. You can do so by emailing info@overkick.com and including:

• your full name;

• your order number;

• the item or items you wish to return;

• a clear statement that you wish to withdraw from the purchase.

Providing a reason is optional.

After notifying us, you must send the products back within a further 30 days.

Return Conditions

To receive a full refund, returned products should:

• include all supplied parts, accessories, manuals, and complimentary items;

• not have been used beyond what is reasonably necessary to inspect their nature, characteristics, and operation;

• be packaged securely to prevent damage during return shipping;

• be identifiable using your order number or return information.

You may inspect an item in the same way you would normally be permitted to inspect it in a physical store.

The original packaging is preferred but is not an absolute requirement for exercising a statutory right of withdrawal. You may, however, be responsible for any reduction in value caused by handling the product beyond what was necessary to inspect it.

How to Return an Item

Please follow these steps:

1. Email info@overkick.com within 30 days of receiving your order.

2. Include your order number and identify the products you wish to return.

3. Wait for our return instructions and the applicable return address.

4. Package the products securely.

5. Send the package using a tracked shipping method.

6. Keep your shipping receipt and tracking information until your refund has been completed.

Please do not automatically return the package to the address shown on the original shipping label. The correct return address may be different from the original dispatch address.

Contacting us before sending your return helps us identify and process it correctly. Failing to request prior approval does not remove any statutory rights, provided that your withdrawal and return comply with the applicable requirements.

Return Shipping Costs

For returns made because you changed your mind or no longer want the product, the direct return shipping costs are your responsibility.

The exact cost depends on your location, the size and weight of the package, the selected carrier, and the applicable return address.

We strongly recommend using a tracked shipping service. Overkick cannot be held responsible for a return shipment that becomes lost before reaching the return location, unless the return was made using a shipping method or label provided by us.

If you received an incorrect, damaged, or defective product, Overkick will cover the reasonable return shipping costs where a return is required.

Refunds

Once you have informed us of your withdrawal, we will process the applicable refund within 14 days.

We may withhold the refund until:

• we have received the returned products; or

• you have provided sufficient evidence that the products have been sent back,

whichever occurs first.

Refunds will normally be issued to the original payment method used for the order. You will not be charged additional processing fees for receiving the refund from Overkick.

Your bank, credit card provider, or payment provider may require additional time to display the refund in your account.

Refund of Original Shipping Costs

When you withdraw from your entire order under an applicable statutory right of withdrawal, we will refund the original standard delivery costs paid to Overkick.

If you selected a more expensive delivery method than our least expensive standard delivery option, the additional delivery costs will not be refunded.

For partial returns, the original delivery costs will generally not be refunded unless required by applicable law.

Return shipping costs are not refunded for change-of-mind returns.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at info@overkick.com.

Please include:

• your order number;

• a description of the issue;

• clear photographs or videos showing the problem;

• photographs of the packaging and shipping label, where relevant.

Reporting visible transport damage promptly helps us investigate the issue with the carrier. A delay in reporting the issue does not automatically remove any statutory rights you may have.

Depending on the circumstances and your applicable legal rights, we may offer:

• a repair;

• a replacement product;

• a price reduction;

• a partial refund; or

• a full refund.

When a product is incorrect, damaged, or defective, Overkick will not charge you for the reasonable costs of an authorised return.

Exchanges

We do not guarantee direct exchanges for a different product, size, colour, or version.

The fastest option is usually to return the original product in accordance with this policy and place a new order for the preferred product.

For incorrect or defective products, we may offer a replacement where appropriate.

Cancelling an Order Before Shipment

Contact us as soon as possible at info@overkick.com when you wish to cancel or change an order.

We will try to accommodate your request, but cancellation cannot be guaranteed once the order has entered processing or has been handed over for shipment.

If the order can no longer be cancelled, you may exercise your applicable right of withdrawal after receiving it.

Refused or Uncollected Packages

Refusing delivery or failing to collect a package does not necessarily constitute a valid withdrawal from the purchase.

Please inform us clearly by email if you wish to withdraw from your order.

When a package is returned because it was refused, not collected, or could not be delivered due to an incorrect or incomplete address, we may deduct the direct and reasonable return or reshipping costs from the refund where legally permitted.

We do not charge arbitrary cancellation or administration fees.

Non-Returnable Products

The right of withdrawal may not apply to certain products, including:

• products made to your specifications or clearly personalised;

• products that deteriorate or expire rapidly;

• sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been broken;

• sealed audio, video, or software products after they have been unsealed;

• digital content supplied without a physical medium after delivery has begun with your prior express consent and acknowledgement that the right of withdrawal will be lost;

• other products legally excluded from the right of withdrawal.

A hygiene-related product is not automatically excluded merely because it may come into contact with the body. The exception generally applies only where the product was appropriately sealed and that seal was broken after delivery.

Products purchased during a sale or promotion remain eligible for return unless they fall within a lawful exception listed above.

These exceptions do not remove your rights when a product is damaged, defective, incorrect, or not as described.

Gift Cards

Gift cards and store credit cannot normally be exchanged for cash, except where required by law.

If an order paid using a gift card is refunded, the applicable amount may be returned as gift card credit.

Late or Missing Refunds

If we have confirmed your refund but it is not yet visible:

1. Check your bank or payment account again.

2. Contact your credit card company or payment provider.

3. Contact your bank, as processing may take several business days.

If you have completed these steps and still have not received your refund, contact us at info@overkick.com.

Model Withdrawal Form

You may use the following form to exercise your right of withdrawal. Using this exact form is optional; any clear statement communicating your decision to withdraw is sufficient.

To:
Overkick
Email: info@overkick.com
Business address: Papaverweg 34, Amsterdam (leverancier adress) 

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Product or products:
[Insert products]

Order number:
[Insert order number]

Order date:
[Insert order date]

Date received:
[Insert delivery date]

Customer name:
[Insert full name]

Customer address:
[Insert address]

Date:
[Insert date]

Signature:
Only required when submitting this form on paper.

Contact

For questions about returns, refunds, damaged items, or cancellations, contact:

Email: info@overkick.com

Please include your order number so that we can assist you more quickly.