Versand

At Overkick, we believe it is important that you know exactly what to expect before placing an order. On this page, you will find information about the processing, shipping, and delivery of your order.

Order Processing

Once your order has been successfully placed, it will be checked, processed, and prepared for shipment within 1 to 3 business days.

Orders placed during weekends or public holidays will be processed from the next business day. During periods of high demand, public holidays, or major promotional campaigns, processing may take slightly longer.

As soon as your order has been shipped, you will receive a shipping confirmation by email containing your tracking number.

Estimated Delivery Times

The total delivery time consists of the following periods:

• Processing time: The time required to check and prepare your order for shipment.

• Transit time: The time between shipment and delivery of your order.

• Total delivery time: The processing time and transit time combined.

All stated timeframes are based on business days.

Country	Processing Time	Transit Time	Total Delivery Time
Germany	1–3 business days	4–7 business days	5–10 business days
Austria	1–3 business days	4–7 business days	5–10 business days
Switzerland	1–3 business days	6–10 business days	7–13 business days

The stated delivery times are realistic estimates and are not guaranteed delivery dates. Actual delivery times may be affected by factors such as the delivery location, public holidays, high carrier volumes, weather conditions, or customs inspections.

Shipping Costs

The shipping costs that apply to your order will be clearly displayed during checkout before you complete your purchase.

When free shipping is available for your order, this will also be shown during checkout. Overkick will not charge any unexpected additional shipping costs after your order has been placed.

Order Tracking

Once your order has been shipped, you will automatically receive an email containing your tracking number.

It may take 24 to 48 hours after receiving your shipping confirmation before the first tracking information becomes available on the carrier’s website.

If you have not received a shipping confirmation, please also check your spam or junk email folder.

Orders Shipped in Multiple Packages

In some cases, an order may be shipped in multiple packages due to different warehouse locations, suppliers, or package sizes.

As a result, individual items from the same order may arrive on different days. You will not be charged any additional shipping costs for this.

Where available, you will receive a separate tracking number for each package.

Changing Your Delivery Address

Please check your delivery address carefully before completing your order.

Have you entered an incorrect or incomplete address? Contact us as soon as possible at info@overkick.com.

As long as your order has not yet been processed or shipped, we will try to update the address for you. Once the order has been shipped, we can no longer guarantee that the address can be changed.

Any additional costs resulting from an incorrect or incomplete delivery address may be charged to the customer.

Delayed Deliveries

In rare cases, delays may occur with the shipping carrier. In this situation, please first check the latest status using your tracking number.

Has the maximum estimated delivery time passed, and has the tracking information not been updated for several days? Please contact our customer service team.

We will investigate the status of your order with the shipping carrier and keep you informed about the next steps.

Package Marked as Delivered but Not Received

Is your package marked as delivered even though you have not received it? Please first check:

• whether the package was delivered to a neighbour or household member;

• whether it was delivered to a collection point or parcel shop;

• whether the shipping carrier left a delivery notice;

• whether the delivery address you provided is correct.

If you still cannot locate the package, please contact us as soon as possible so that we can open an investigation with the shipping carrier.

Damaged, Incorrect, or Incomplete Orders

Please inspect your order immediately after delivery.

Is an item damaged, did you receive the wrong item, or is part of your order missing? Contact us as soon as possible at info@overkick.com.

Please include the following information:

• your order number;

• a brief description of the issue;

• clear photos of the affected item;

• photos of the packaging and shipping label.

We will review your report and provide an appropriate solution. This reporting procedure does not affect your statutory rights.

Lost Packages

If an investigation confirms that your package was lost during transit, we will provide a free replacement shipment or another appropriate solution.

The risk of loss or damage during transit remains with Overkick until you, or a person appointed by you, have received the order.

Customs Duties, Import Fees, and Taxes

All costs charged directly by Overkick will be clearly displayed during checkout before the order is completed.

For deliveries to Switzerland, import duties, customs fees, VAT, or carrier handling fees may apply.

Unless these costs are explicitly stated as included during checkout, they may be charged directly to the recipient by local authorities or the shipping carrier.

Overkick has no control over the amount or processing of these charges. The recipient is responsible for paying any applicable import duties and taxes.

Contact

Do you have questions about the processing, shipping, or delivery of your order? Please contact our customer service team:

Email: info@overkick.com

When contacting us about an existing order, please always include your order number so that we can assist you more quickly.