Polityka wysyłki
On this page you will find everything you need to know about the processing, shipping and delivery of your Overkick order.
Where we ship
Overkick delivers to addresses in Germany. We do not currently ship to other countries.
Shipping costs
Shipping is free on every order. There is no minimum order value and no handling fee. The price you see at checkout is the total you pay — we will never charge additional shipping costs after your order has been placed.
Order processing
Once your order has been placed, it is checked, prepared and handed over to the carrier within 1 to 3 business days.
Orders placed at the weekend or on a public holiday are processed from the next business day. During busy periods, holidays or promotions, processing may take slightly longer.
As soon as your order has been dispatched, you will receive a shipping confirmation by email containing your tracking number.
Delivery times
Your total delivery time is made up of the processing time and the transit time. All periods below are given in business days.
| Country | Processing time | Transit time | Total delivery time |
|---|---|---|---|
| Germany | 1–3 business days | 4–7 business days | 5–10 business days |
These are realistic estimates, not guaranteed delivery dates. Actual delivery can be affected by your location, public holidays, high carrier volumes or weather conditions.
Tracking your order
You will automatically receive an email with your tracking number once your order has been dispatched. You can also follow your order at any time through the Track My Order page in our menu.
It may take 24 to 48 hours after the shipping confirmation before the first tracking information appears. If you have not received a shipping confirmation, please also check your spam folder.
Orders shipped in several parcels
An order may occasionally be shipped in more than one parcel, for example because items come from different warehouses. Items from the same order may then arrive on different days. This never costs you anything extra, and where available you will receive a separate tracking number for each parcel.
Changing your delivery address
Please check your address carefully before completing your order. If you notice a mistake, email us at info@overkick.com as soon as possible. As long as your order has not been processed or dispatched, we will try to correct it. Once the parcel has left the warehouse, we can no longer guarantee a change.
Additional costs caused by an incorrect or incomplete address may be charged to the customer.
Delayed deliveries
If your parcel is delayed, please first check the latest status using your tracking number. If the maximum estimated delivery time has passed and the tracking has not updated for several days, contact our customer service team. We will investigate with the carrier and keep you informed.
Parcel marked as delivered but not received
If your parcel is marked as delivered but you have not received it, please check whether it was left with a neighbour, delivered to a parcel shop or collection point, or whether the carrier left a delivery note. If you still cannot find it, contact us as soon as possible so that we can open an investigation with the carrier.
Damaged, incorrect or incomplete orders
Please inspect your order on delivery. If an item is damaged, incorrect or missing, email info@overkick.com with your order number, a short description of the problem, and clear photos of the item, the packaging and the shipping label. We will review your report and offer an appropriate solution. This does not affect your statutory rights.
Lost parcels
If an investigation confirms that your parcel was lost in transit, we will send a free replacement or offer another suitable solution. The risk of loss or damage in transit remains with Overkick until you, or someone appointed by you, has received the order.
Contact
Questions about processing, shipping or delivery? Email info@overkick.com. Please include your order number so that we can help you faster.