Polityka zwrotu kosztów
At Overkick we want you to be happy with your purchase. This policy explains when and how you can return an order, which costs apply, and how refunds are handled.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
30-day right of withdrawal
You may withdraw from your purchase within 30 days of receiving your order, without giving a reason. This is longer than the statutory minimum of 14 days; we extend it voluntarily.
To exercise your right of withdrawal, tell us clearly within those 30 days. The easiest way is the withdrawal form linked at the bottom of every page. You can also email info@overkick.com and include:
- your full name;
- your order number;
- the item or items you wish to return;
- a clear statement that you wish to withdraw from the purchase.
Giving a reason is optional.
After notifying us, you must send the products back within a further 14 days.
Return conditions
To receive a full refund, returned products should:
- include all supplied parts, accessories, manuals and free gifts;
- not have been used beyond what is reasonably necessary to inspect their nature, characteristics and operation;
- be packaged securely to prevent damage in transit;
- be identifiable using your order number or return information.
You may inspect an item as you would in a physical shop. The original packaging is preferred but not strictly required. You may however be responsible for any reduction in value caused by handling the product more than was necessary to inspect it.
How to return an item
- Submit the withdrawal form on our website, or email info@overkick.com, within 30 days of receiving your order.
- Include your order number and state which products you wish to return.
- Wait for our return instructions and the applicable return address.
- Package the products securely.
- Send the parcel using a tracked shipping method.
- Keep your shipping receipt and tracking number until your refund has been completed.
Please do not send returns to the address on the original shipping label. The correct return address may be different, and we will confirm it to you.
Return shipping costs
The cost of returning an item is paid by the customer. This applies to all returns where you change your mind or no longer want the product.
The exact cost depends on your location, the size and weight of the parcel and the carrier you choose. We strongly recommend a tracked service. Overkick cannot be held responsible for a return that is lost before it reaches us, unless it was sent using a label we provided.
If you received an incorrect, damaged or defective product, we pay the return shipping costs.
Refunds
Once you have told us you are withdrawing, we will refund you within 14 days.
We may hold the refund until we have received the returned products, or until you have shown that you have sent them back — whichever comes first.
Refunds are issued to the original payment method. We charge no processing fee for a refund. Your bank or payment provider may need a few extra days to show the amount in your account.
Refund of the original delivery costs
Delivery is free at Overkick, so there are no original delivery costs to refund.
Damaged, defective or incorrect products
Please inspect your order after delivery. If an item arrives damaged, defective, incomplete or different from what you ordered, contact us as soon as reasonably possible at info@overkick.com.
Please include your order number, a description of the issue, clear photos or video, and photos of the packaging and shipping label where relevant.
Depending on the circumstances and your legal rights, we may offer a repair, a replacement, a price reduction, a partial refund or a full refund. In these cases we cover the reasonable costs of an authorised return.
Exchanges
We do not offer direct exchanges for a different product, size, colour or version. The quickest route is to return the original item under this policy and place a new order.
For incorrect or defective products we may offer a replacement where appropriate.
Cancelling an order before dispatch
Email info@overkick.com as soon as possible if you want to change or cancel an order. We will try to help, but cancellation cannot be guaranteed once the order has entered processing or been handed to the carrier. If it can no longer be cancelled, you can use your right of withdrawal after receiving it.
Refused or uncollected parcels
Refusing delivery or not collecting a parcel does not by itself count as a valid withdrawal. Please tell us clearly by email if you wish to withdraw from your order.
Where a parcel comes back because it was refused, not collected, or could not be delivered due to an incorrect address, we may deduct the direct and reasonable return costs from your refund where the law permits. We do not charge arbitrary cancellation or administration fees.
Products that cannot be returned
The right of withdrawal may not apply to:
- products made to your specifications or clearly personalised;
- products that deteriorate or expire quickly;
- sealed products that are not suitable for return for health or hygiene reasons once the seal has been broken;
- sealed audio, video or software products once unsealed;
- digital content supplied without a physical medium, once delivery has begun with your prior express consent;
- other products legally excluded from the right of withdrawal.
A product is not automatically excluded simply because it may touch the body. The hygiene exception generally applies only where the product was sealed and that seal was broken after delivery.
Products bought in a sale or promotion can still be returned unless they fall under one of the exceptions above.
These exceptions never remove your rights when a product is damaged, defective, incorrect or not as described.
Gift cards
Gift cards and store credit cannot normally be exchanged for cash, except where required by law. If an order paid with a gift card is refunded, the amount may be returned as gift card credit.
Late or missing refunds
If we have confirmed your refund but you cannot see it yet, please check your bank or payment account again, then contact your card issuer or payment provider, then your bank. If you have done all three and still have not received it, email info@overkick.com.
Model withdrawal form
You may use the form below to exercise your right of withdrawal. Using this exact wording is optional — any clear statement is sufficient.
To:
JG Ecom, trading as Overkick
Papaverweg 34
1032 KJ Amsterdam
The Netherlands
Email: info@overkick.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Product or products:
[Insert products]
Order number:
[Insert order number]
Order date:
[Insert order date]
Date received:
[Insert delivery date]
Customer name:
[Insert full name]
Customer address:
[Insert address]
Date:
[Insert date]
Signature:
Only required when submitting this form on paper.
Contact
For questions about returns, refunds, damaged items or cancellations, email info@overkick.com. Please include your order number.